Cancellation policy
Cancellation policy
Consumers (any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity, §13 BGB) have a statutory right of cancellation as follows.
WITHDRAWAL INSTRUCTIONS
To exercise your right of cancellation, you can use the sample cancellation form below.
WITHDRAWAL INSTRUCTIONS
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
To exercise the right to cancel, you must inform us (pet-cashmere Treiber Raphaela & Igerl Martina GbR, Rosengasse 1, 82237 Wörthsee, Germany, Phone: +49 (0)89 - 34 74 17, Fax: +49 (0)89 - 33 01 97 56, Email: info@pet-cashmere.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You shall bear the costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
To exercise the right to cancel, you must inform us (pet-cashmere Treiber Raphaela & Igerl Martina GbR, Rosengasse 1, 82237 Wörthsee, Germany, Phone: +49 (0)89 - 34 74 17, Fax: +49 (0)89 - 33 01 97 56, Email: info@pet-cashmere.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You shall bear the costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To exercise your right of cancellation, you can use the sample cancellation form below.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and send it back to us.)
To:
pet-cashmere GbR
Rosengasse 1
82237 Wörthsee
Fax: +49 (0)89 - 33 01 97 56
Email: info@pet-cashmere.de
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*)
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Ordered on (*): _ _ _ _ _ _ _ _ /received on (*): _ _ _ _ _ _ _ _
Name of the consumer(s):
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Address of the consumer(s):
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Signature of the
(If you wish to cancel the contract, please fill out this form and send it back to us.)
To:
pet-cashmere GbR
Rosengasse 1
82237 Wörthsee
Fax: +49 (0)89 - 33 01 97 56
Email: info@pet-cashmere.de
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*)
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Ordered on (*): _ _ _ _ _ _ _ _ /received on (*): _ _ _ _ _ _ _ _
Name of the consumer(s):
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address of the consumer(s):
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Signature of the