pet-cashmere online shop

1. scope of application and clientele
2. offer and conclusion of contract, contractual partner
3. right of cancellation
4. storage of the contract text
5. delivery area and delivery
6. prices and shipping costs
7. payment
8. retention of title; offsetting; right of retention
9. warranty
10. contract language
11. Applicable law
12. final provisions

The pet-cashmere online shop is operated by pet-cashmere, Treiber Raphaela & Igerl Martina GbR, Rosengasse 1, D-82237 Wörthsee.

1. scope of application and clientele

These General Terms and Conditions (GTC) apply exclusively to orders placed by customers via our online shop. We do not recognise any deviating terms and conditions of the customer or third parties unless we have expressly agreed to their validity.

The offer in our online shop is aimed exclusively at consumers (any natural person who concludes the contract for a purpose that cannot be attributed to their commercial or independent professional activity, § 13 BGB). Accordingly, our products are only sold for private use and in normal household quantities; orders for commercial purposes are excluded.

2. Offer and conclusion of contract, contractual partner

By placing the products in our online shop, we submit a binding offer to conclude a contract for these goods. The contract is concluded when you accept the offer by clicking on the "Buy" button in the final step of the order process for the goods contained in the shopping basket. For this purpose, a confirmation window with the details of your order will be displayed before the order process is completed. In this window you can check and correct your entries again before clicking on the "Buy" button. Immediately after submitting your order, you will receive an automated confirmation by email ("order confirmation").

Your purchase contract is concluded with the


Treiber Raphaela & Igerl Martina GbR
Rosengasse 1
D-82237 Wörthsee

3. right of cancellation

Consumers (any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity, §13 BGB) have a statutory right of cancellation. You can find more information on this in the CANCELLATION POLICY.

4. Storage of the contract text

Your order and the order data you have entered will be stored by us and can be requested from us. You also have the option of printing out your order and the data you have entered during the ordering process. As long as you have a customer account with us, you can also view your order data at any time in your personal customer area by entering your personal access data. The order data and the GTC will also be sent to the email address you have provided as part of the order confirmation.

5. delivery area and delivery

We deliver worldwide


Within Germany as well as to Austria and Switzerland, delivery is free of charge from € 50,- and is automatically displayed in the shopping basket.

Delivery to Germany is € 4.99, to other EU countries the delivery costs are € 13.00, to the rest of the world € 25.00.

Our goods are dispatched via the logistics service provider DHL and are sent to the billing/delivery address specified by the customer.

All parcels are insured.

The delivery time is 3-5 working days from receipt of order, unless otherwise stated in the offer. For deliveries to Switzerland, the delivery time is extended by approx. 2-4 working days. For worldwide deliveries, the delivery time is extended accordingly by 4-5 working days.

If possible, you will receive your order in a single shipment. If, for technical or logistical reasons, for example because your order contains items that need to be packaged separately or transported differently, a separate shipment is required, you will not incur any additional costs.

The following applies to orders from Switzerland: The import sales taxes, commissions and customs duties levied by Switzerland are charged by Swiss customs depending on the value of the goods and the weight of the delivery and are to be borne by the recipient when accepting the parcel.

6. Prices and shipping costs

The prices quoted are fixed prices in euros including the applicable statutory value added tax. All prices quoted may be subject to shipping costs in accordance with paragraph 5.

7. Payment

You can choose from the payment options specified in our offer.

Payment methods:

PayPal Express Checkout, Shopify Payments.

Shopify Payments include: Credit card (Visa, MasterCard, American Express), Klarna instant bank transfer, invoice and instalment payment.

Processing takes place entirely via Klarna. Shop Pay and Apple Pay are also offered.

When purchasing on account, the invoice amount is due for payment to our external partner Klarna GmbH on the calendar day specified in the invoice (14 calendar days after the invoice date). The payment method purchase on account requires, among other things, a successful credit check by Klarna GmbH. If the customer is authorised to purchase on account after a credit check, the payment will be processed in cooperation with Klarna GmbH, to whom we assign our payment claim. In this case, the customer can only make payment to Klarna GmbH with debt-discharging effect. We remain responsible for general customer enquiries (e.g. about the goods, delivery time, dispatch), returns, complaints, cancellation notices and returns or credit notes even when purchasing on account via Klarna. The AGB of Klarna GmbH apply.

8. retention of title; offsetting; right of retention

In the case of consumers, we reserve title to the purchased item until full payment of the invoice amount. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve title to the purchased item until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.

You are only entitled to offset if your counterclaims have been legally established or are undisputed or recognised by us. Furthermore, you shall only have a right of retention if and insofar as your counterclaim is based on the same contractual relationship.

If the customer is in default with any payment obligations to us, all existing claims shall become due immediately.

9. Warranty

In the event of defects in the delivered goods, the statutory rights shall apply.

10. Contract language

The contract language is German.

11. Applicable law

The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods, insofar as this does not conflict with mandatory international consumer protection law.

12. Final provisions

If individual provisions of these terms and conditions are or become invalid, this shall not affect the validity of the remaining provisions.